SUPPORT.COM, INC. (NASDAQ:SPRT) Files An 8-K Entry into a Material Definitive Agreement
Item 1.01. Entry into a Material Definitive Agreement
Communications Management, LLC (Comcast) entered into a Master
Services Agreement, Call Handling Services, effective October 1,
2013 (the Agreement), attached to which are: (i) Statement of
Work #1, effective October 1, 2013 (SOW#1), covering the Companys
provision of certain sales and customer support services to
customers of Comcast high speed Internet and wireless gateway
offerings; and (ii) Statement of Work #3, effective March 21,
2014 (SOW#3), covering the Companys provision of certain sales
and customer support services for Comcasts home security and
control offerings to actual and prospective Comcast customers.
The foregoing descriptions and references to SOW#1 and SOW#3 are
qualified in their entirety by reference to the previously
disclosed documents, which are incorporated by reference herein.
of (i) Change Management Form #7 to SOW#1 (CMF#7/SOW#1) and
Change Management Form #10 to SOW#3 (CMF#10/SOW#3), both of which
are between the Company and Comcast, modifying the service level
targets previously set forth in Exhibit A to SOW#1 and SOW#3,
respectively, in order to delete, revise and/or establish
previous key performance indicators (KPIs) that would be measured
and, in some cases depending on the actual monthly performance of
such KPIs, have financial bonuses and credits applied for such
performance.
CMF#10/SOW#3 are qualified in their entirety by reference to the
actual documents, which are attached as exhibits hereto and are
incorporated by reference herein.
Comcast and Company, signed December 9, 2016.*
Comcast and Company, signed December 9, 2016.*
confidential treatment to Rule 24b-2 of the Securities Exchange
Act of 1934, as amended.
Registrant has duly caused this report to be signed on its behalf
by the undersigned hereunto duly authorized.
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SUPPORT.COM, INC.
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By:
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/s/ Michelle Johnson
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Name:
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Michelle Johnson
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Title:
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VP, General Counsel Secretary
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Exhibit Number
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Description
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10.1
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Change Management Form #7 to Statement of Work #1, between
Comcast and Company, signed December 9, 2016.* |
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10.2
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Change Management Form #10 to Statement of Work #3, between
Comcast and Company, signed December 9, 2016.* |
confidential treatment
About SUPPORT.COM, INC. (NASDAQ:SPRT)
Support.com, Inc. is a provider of cloud-based software and services for technology support. The Company offers outsourced support services for service providers, retailers, Internet of Things (IoT) solution providers and technology companies. It offers technology support services programs for both the consumer and small business markets, and includes computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. Its cloud-based offering, Nexus, is a software-as-a-service solution for companies to support interactions with their customers. Its end user software products are designed to maintain, optimize and secure computers and mobile devices. Its principal software products include products designed for malware protection and removal (SUPERAntiSpyware); personal computer (PC), smartphone and tablet maintenance and optimization (Cosmos), and PC registry cleaning and repair (ARO). SUPPORT.COM, INC. (NASDAQ:SPRT) Recent Trading Information
SUPPORT.COM, INC. (NASDAQ:SPRT) closed its last trading session 00.000 at 0.700 with 338,693 shares trading hands.
