An Apple Inc. (NASDAQ:AAPL) lawsuit has been filed by iPhone 6 and iPhone 6S owners due to a problem that has been given the name “touch disease.”
The Apple lawsuit which has been filed in North America involves a problem with the handset touchscreen which causes it to become unresponsive. The problem has been given the name “touch disease” and some of its symptoms include flickering gray bars that pop up on the display, thus making the handset difficult to use. These problems usually occur if the handset is dropped but some users claim that they have experienced some of the issues without necessarily dropping their iPhones.
Apple accused of breaching warranty
The Apple lawsuit accuses Apple of negligent representation, fraud, and breach of its implied warranty. Reports indicate that users who took their handsets to be fixed were told that it would cost as much as $300 to fix out of warranty. The issue now accounts to 11% of helpdesk repairs according to a reported by Apple Insider. The lawsuit accuses Apple of knowing about the flaw and choosing not to disclose it.
“Apple concealed a material design defect that causes the touchscreens on the iPhones to become unresponsive.”
The pursuit of shedding more weight
It is believed that the problems started emerging when Apple failed to secure the touch IC chips as part of its efforts to make slimmer iPhone 6 and 6S handsets. The lawsuit suggests that the touch IC chips end up not being able to understand touch commands properly because of an engineering flaw.
Genius Bar has faced many such reports and its employees claim that they are aware of the issue but they could not fix it. Those experiencing the flaw with their handsets have a hard time because technicians do not consider the Apple Warranty and Apple has not done much to remedy the situation. This has led to users taking legal action, thus the Apple lawsuit.
Apple Stocks closed the latest trading session at $112.52, down by $0.53 or 0.47% compared to the value of the stock in the previous session.