The stock of Verizon Communications Inc (NYSE:VZ) closed at $48.94 losing 0.14% in yesterday’s trading session. Verizon’s internet and television services have earned J. D. Power’s highest ranking in customer satisfaction. Many customers have expressed their satisfaction with the services the company has been providing them with over the years. The company’s spokesperson has said that they are willing to do much more to impress their wide customer base.
The annual wireline studies are entrusted with the evaluation of the residential customers’ experiences with internet services and TV in four geographical locations: North, South, East, West and Central.
Customer satisfaction is measured using the ISP study which assesses across number factors: cost of service; network performance and reliability; communication; billing; and customer service.
The vice president of customer care at Verizon, Kelley Kurtzman, opined, “We’re thrilled that Verizon has earned this recognition again from J.D. Power and we remain committed to delivering the best possible customer experience every day.”
One of the officials working with Verizon outlined that streaming was as good as one’s own internet connection. He advised the home owners to adopt the new tech in their homes this particular holiday season by taking advantage of the 100% fiber-optic network.
The company has also undertaken to offer Fios Triple Play Bundles which feature TV and phone starting at a promotional online price of $79.99 per month and Fios Gigabit Connection with internet speeds up to 940/880 Mbps.
Verizon Communications takes great pride in its diverse workforce made up of about 160,100 workers. In 2016, the company fetched about $126 billion in terms of revenue and the rise indicated that the company had been taking the right moves.
For a long period of time, Verizon remains to be quite major operator of the most reliable wireless network in the United States of America. Businesses around the glove depend on Verizon to offer them top end integrated solutions.
The company’s spokesperson has disclosed that they have plans underway to help them make major expansions in service delivery.
