Appointment of Chief Financial Officer

On October 9, 2020, the Board of Directors of Support.com, Inc. (the “Company”) appointed Caroline Rook as Chief Financial Officer. Ms. Rook commenced employment with the Company on October 12, 2020.

Ms. Rook, age 62, has served since 2013 as an independent financial consultant. Prior to that, Ms. Rook served from 2010-2013 as the Chief Financial Officer of 24/7 Card, a startup serving the underbanked in the US. In addition, she previously served from 2009-2010 as the Chief Financial Officer of Trident University, a private for-profit institution, and from 2002-2009 as the Chief Financial Officer of PeopleSupport, a business process outsourcing company. From 1992 to 2002, Mrs. Rook held various positions with Acxiom Corporation and Sterling Software, Inc.

Employment Offer Letter

Base salary and Bonus. In connection with Ms. Rook’s appointment, the Company and Ms. Rook entered into an employment offer letter. The offer letter provides for an annual salary of $250,000, subject to periodic review and adjustment by the Company. Ms. Rook will be eligible to participate in the Company’s annual executive incentive plan with a bonus potential of thirty percent (30%) of her annual base salary.

New hire equity grant. Ms. Rook will also receive stock options to purchase 100,000 shares of the Company’s common stock upon her commencement of employment, which options will vest in equal monthly installments over a period of forty-eight months, subject to the other terms of the option agreement.

Severance terms. Ms. Rook’s employment with the Company can be terminated at any time for any reason by the Company or Ms. Rook. However, if Ms.Rook’s employment is terminated without cause or she resigns with good reason, upon the execution of the Company’s standard release agreement she will be entitled to receive three months of her then-current annual base salary, payable in a lump sum upon the first regular pay period that is more than twenty eight (28) days after the termination of her employment.

Other Benefits. Ms. Rook will be eligible to participate in the benefit programs generally available to employees of the Company. Ms. Rook will also enter into the Company’s standard indemnification agreement for officers and directors, a copy of which is on file with the Securities and Exchange Commission as Exhibit 10.4 to the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2019.

The foregoing description of Ms. Rook’s offer letter is qualified in its entirety by reference to the full text of the offer letter, which is incorporated herein and attached hereto as Exhibit 10.1.

A copy of the press release announcing Ms. Rook’s appointment as Chief Financial Officer is attached hereto as Exhibit 99.1 and incorporated herein by reference.

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits.

10.1 Employment Offer letter between Caroline Rook and Support.com, Inc., dated October 5, 2020.

99.1 Press Release dated October 13, 2020.

Support.com, Inc. Exhibit
EX-10.1 2 sprt_ex101.htm EMPLOYMENT OFFER LETTER BETWEEN CAROLINE ROOK AND SUPPORT.COM,…
To view the full exhibit click here

About SUPPORT.COM, INC. (NASDAQ:SPRT)

Support.com, Inc. is a provider of cloud-based software and services for technology support. The Company offers outsourced support services for service providers, retailers, Internet of Things (IoT) solution providers and technology companies. It offers technology support services programs for both the consumer and small business markets, and includes computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. Its cloud-based offering, Nexus, is a software-as-a-service solution for companies to support interactions with their customers. Its end user software products are designed to maintain, optimize and secure computers and mobile devices. Its principal software products include products designed for malware protection and removal (SUPERAntiSpyware); personal computer (PC), smartphone and tablet maintenance and optimization (Cosmos), and PC registry cleaning and repair (ARO).