Business enterprises and organizations in Vietnam will now have access to Cognitive Computing thanks to the presence of International Business Machines Corp. (NYSE:IBM) Cloud. Five9 will be the first organization to benefit from the use of Watson’s APIs on IBM Bluemix. The company is will be establishing life solutions that will enable the transformation of industries with the financial sector, healthcare, and television being the some of the key targets.

The collaboration between IBM and Five9 will give a major boost to startups and will also enable Vietnam to take control of Artificial Intelligence (AI) in empowering the next generation. Understanding of customers’ needs is of the essence for every company and apps, which will be built through the use of IBM Cloud, will be a great deal in accomplishing this.

The adoption of cognitive computing is constantly increasing

Every organization wants to give enhanced experiences to its customers. This can only come about through early anticipation of their needs followed by timely delivery. It is for this reason that many companies have continued to embrace cognitive computing for the delivery of superior and personalized services.

The GM of IBM Systems, Jim Comfort asserts, “Cognitive technology is not only about AI systems that can learn, reason and process natural languages –but also augment human intelligence and performance to make smarter business decisions.”

The beneficiaries of IBM’s collaboration with Five9

Just to mention but a few, finance and healthcare sectors, television and broadcasting industries top the list of beneficiaries. According to Chairman and CEO of Five9, Nguyen Trong Huan, social media in Vietnam is quickly becoming a gold mine of data for local businesses because more people are getting interactive.

As such the banking institutions will be able to analyze their customer’s social interaction while the health industry will be able to take on the previously unrelated data sets for reevaluation. On the other hand, the development of apps by Five9 will enable television channels to obtain an insight into audience’s attitudes through the comments posted on the social networks.

In the meantime, IBM’s stock closed at $158.63 a fall of $0.47 or 0.30% while that of Five9 was trading at $18.00 a decline of $0.99 or 5.21%.