SUPPORT.COM, INC. (NASDAQ:SPRT) Files An 8-K Entry into a Material Definitive Agreement
Item 1.01.
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Entry into a Material Definitive Agreement
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Communications Management, LLC (Comcast) entered into a Master
Services Agreement, Call Handling Services, effective October 1,
2013 (the Agreement), attached to which are: (i) Statement of
Work #1, effective October 1, 2013 (SOW#1), covering the Companys
provision of certain sales and customer support services to
customers of Comcasts high speed Internet and wireless gateway
offerings; and (ii) Statement of Work #3, effective March 21,
2014 (SOW#3), covering the Companys provision of certain sales
and customer support services for Comcasts home security and
control offerings to actual and prospective Comcast customers.
The foregoing descriptions and references to the Agreement, SOW#1
and SOW#3 are qualified in their entirety by reference to the
previously disclosed documents, which are incorporated by
reference herein.
four (4) change management forms (CMFs) between the Company and
Comcast entitled as follows:
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Change Management Form 12 to SOW#3 (CMF#12/SOW#3), which
provides for the use of chat communications between agents and customers, during the course of delivering and receiving sales and support services; |
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Change Management Form 9 to SOW#1 (CMF#9/SOW#1);
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Change Management Form 13 to SOW#3 (CMF#13/SOW#3) and
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Change Management Form 14 to SOW#3 (CMF#14/SOW#3),
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service level targets previously set forth in Exhibit A to SOW#1
and SOW#3, respectively, in order to delete, revise and/or
establish previous key performance indicators (KPIs) for
quarterly periods that would be measured and, in some cases,
depending on the actual monthly performance of such KPIs, have
financial bonuses and credits applied for such performance.
CMF#12/SOW#3, CMF#9/SOW#1, CMF#13/SOW#3 and CMF#14/SOW#3 are
qualified in their entirety by reference to the actual documents,
which are attached as exhibits hereto and are incorporated by
reference herein.
| Item 9.01. |
Financial Statements and Exhibits.
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between Comcast and Company, signed March 7, 2017.*
between Comcast and Company, signed February 24, 2017.*
between Comcast and Company, signed February 24, 2017.*
between Comcast and Company, signed February 24, 2017.*
confidential treatment to Rule 24b-2 of the Securities Exchange
Act of 1934, as amended.
Registrant has duly caused this report to be signed on its behalf
by the undersigned hereunto duly authorized.
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SUPPORT.COM, INC.
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By:
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/s/ Michelle Johnson
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Name:
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Michelle Johnson
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Title:
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VP, General Counsel Secretary
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Exhibit Number
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Description
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10.1
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Change Management Form Number 12 to Statement of Work 3
between Comcast and Company, signed March 7, 2017.* |
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10.2
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Change Management Form Number 9 to Statement of Work 1
between Comcast and Company, signed February 24, 2017.* |
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10.3
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Change Management Form Number 13 to Statement of Work 3
between Comcast and Company, signed February 24, 2017.* |
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10.4
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Change Management Form Number 14 to Statement of Work 3
between Comcast and Company, signed February 24, 2017.* |
confidential treatment
About SUPPORT.COM, INC. (NASDAQ:SPRT)
Support.com, Inc. is a provider of cloud-based software and services for technology support. The Company offers outsourced support services for service providers, retailers, Internet of Things (IoT) solution providers and technology companies. It offers technology support services programs for both the consumer and small business markets, and includes computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. Its cloud-based offering, Nexus, is a software-as-a-service solution for companies to support interactions with their customers. Its end user software products are designed to maintain, optimize and secure computers and mobile devices. Its principal software products include products designed for malware protection and removal (SUPERAntiSpyware); personal computer (PC), smartphone and tablet maintenance and optimization (Cosmos), and PC registry cleaning and repair (ARO). SUPPORT.COM, INC. (NASDAQ:SPRT) Recent Trading Information
SUPPORT.COM, INC. (NASDAQ:SPRT) closed its last trading session up +0.08 at 2.09 with 66,537 shares trading hands.
