Mobile Medical Examination Service (MedXM) has selected Vonage as its preferred business communications partner. Under the terms of the agreement, Vonage is to furnish the Santa-Ana based company with cutting edge communication solutions for creating better outcomes in healthcare.
Vonage-MedXM Partnership
The leading provider of cloud communications for business will provide MedXM with a full range of Unified Communications-as-a-Service and Communication Platform-as-a-Service solutions. The solutions are designed to lower costs as well as create better outcomes for customers.
MedXM also plans to deploy Vonage’s advanced contact center powered by inContract, to enhance current customer management and support processes. The advanced customer service is designed to intelligently route customer interactions and empower contact center agents to provide personalized customer experiences.
“When we made the decision to move our communications system to the cloud, the most important consideration was partnering with a company that would help us to provide our members – patients, health care plans and physicians – with the same robust network of resources and unparalleled customer service that they expect from MedXM,” said MedXM CEO, Sy Hazed.
Google Integration
The executive expects a transition into the cloud to provide the much-needed agility for connecting with clients. MedXM plans to integrate Vonage’s Premier UCaaS solutions into Alphabet Inc. (NASDAQ:GOOGL)’s cloud to enhance the roll out and management of IT infrastructure.
Vonage CEO, Alan Masarek, has welcomed the partnership which he expects to drive better business outcomes. Integration of UCaaS capabilities according to the executive will provide MedXM with everything it needs to effectively and efficiently drive business success.
US Patents
Separately, Vonage has received seven new patents granted by the U.S Patent and Trademark Office. The new patents add to the more than 150 that the company had as of the start of the year, awaiting approval of 160 more.
One of the patents issued touches on a novel way of creating user-defined SMS groups. The technology if implemented will equip businesses with a unique way of providing group identity to customers such as customer support function.
Vonage stock was down by 2.94% in Thursday’s trading session ending the day at $6.61 a share